FAQ

Questions, answered fast.

The basics on payments, rewards, and security. Can't find what you need? Our team is one message away.

Common questions

Everything you need to know.

Getting started

What is BuiltXP?

BuiltXP is a payments and rewards network built for the construction industry. Send and receive payments, track every dollar, and earn rewards on qualifying transactions — all in one platform.

Who can use BuiltXP?

BuiltXP is for businesses across construction — contractors, subcontractors, suppliers, owners, and AEC firms. Every party on the network is a verified business.

Industries we serve
How do I sign up?

Create an account and complete business verification. Once verified, you can start sending and receiving payments right away.

How getting started works

Payments

How fast are payments?

It depends on the method — from instant transfers to same-day and standard ACH. You choose the speed that fits each payment.

What payment methods are supported?

Standard transfers, same-day transfers, instant transfers, push-to-card, and card payments. Explore each on the Products pages.

Explore payment methods
What does it cost?

Membership is $349.99 a year (or $30 a month) for businesses that send payments, and $289.99 a year (or $25 a month) for suppliers and merchant partners. Each payment method has its own fee: a standard ACH transfer costs $3.99 to $12.99, and the first 10 transfers each membership year are free, up to $10,000 each.

Every plan, fee and limit

Rewards

How do rewards work?

Qualifying transactions earn rewards, and consistent activity moves your business up the tier system for better benefits across the network. 1 point = $0.01 value.

How rewards work
Can I redeem rewards for cash?

Rewards are non-cash and are redeemable inside the BuiltXP ecosystem — including with participating merchant partners.

Security & compliance

Is my money safe?

Funds move through regulated banking partners and never sit outside the regulated system. See our Security page for the full set of controls.

Security controls
How is my data handled?

Personal and business data is collected, used, and retained under documented privacy controls. We do not sell your personal information.

Privacy Policy
Contact us

Still have questions?

Email [email protected], or find the right team on the Contact page.

Captured live from the BuiltXP app — real server data, no mockups. Start free or book a walkthrough.